ISE WIN10 Slow Logon

[henrikj]

Hi

With the increase of Windows 10 installations, there is an intermittent issue of slow logon which occurs after 5 to ten minutes.

This slow logon occurs after sign on, and the workaround the users have is to either use WIFI (not authenticated via ISE) or to pull out/ plug in the network cable. Then the client can be working fine for a month or more before the issue is seen again on this client (if ever). When there is an issue, we do not see any authentication log in ISE. The issue does not occur everytime for a user but mostly when the user has been out of office for a day or so.

This is a global problem and occurs on different types of networks with old and new, large and small networks, desktops and laptops.

The sites affected also have local and remote domain controllers.

The client version is Windows 10 Enterprise v1803. Running 802.1x (eap-tls) with machine certificates (no AD lookup). We are using windows own dot1x supplicant (same settings as our WIN7 that works)

We are seeing this on diferent switch platforms (2960, 3750, 3650 and 9300) with diferent IOS SW.

ISE version is : 2.1 patch 8 (running on 3495 appliances - 2 x PAN, 2x MON, 2 x PSN)

Anyone having the same problems and mayby solved this ?

Regards Henrik

[Mike.Cifelli]

What do you switchport configs look like? What does your native supplicant settings look like?

[howon · Accepted solution]

Not sure if ACL is used, but if so, suggest allowing IP fragments to AD servers. See: https://community.cisco.com/t5/security-documents/advanced-ise-tips-to-make-your-deployment-easier/ta-p/3850189#toc-hId-1913177494

[MU_B]

During our deployment we found out that the slow logon/bootup of windows machine was happening due to a Pre Authentication ACL that did not had all the necessary TCP/UDP Ports that were allowed for full communication between Endpoint and Domain Controllers. 

So please make sure that the dACL which gets applied soon after the successful machine authentication is completed should have all the below ACL list.

Also remember If you have any additional ACL's applied for your Pre Authentication/Quarantine VLAN on your switch this below ACL should be applied there as well.

!

remark DHCP

permit udp any eq bootpc any eq bootps

remark DNS

permit udp any any eq domain

remark Ping

permit icmp any any

remark Allow HTTPS to ISE PSN Nodes

permit tcp any host <ISE_Node> eq 443

permit tcp any host <ISE_Node> eq 8443

remark Allowing Ports for DNS/LDAP/NTP

permit tcp any any eq 88

permit udp any any eq 88

permit udp any any eq ntp

permit tcp any any eq 135

permit udp any any eq netbios-ns

permit tcp any any eq 139

permit tcp any any eq 389

permit udp any any eq 389

permit tcp any any eq 445

permit tcp any any eq 636

permit udp any any eq 636

Permit tcp any any eq 464

Permit udp any any eq 464

Permit tcp any any range 49152 65535

Permit tcp any any range 3268 3269

remark Drop all the rest

deny   ip any any

!

Thank you,

@MU_B 

@_Warren