NAC Agent cannot "see" virus defs (Symantec Endpoint version 12) (PIC included)

[mgloomis123]

Can anyone help?  This prevents the PC from passing posture assement and places it in a "temporary role".  I know how to disable the scan, but we would like it to work correctly.

Same results on several PCs, Windows Xp SP2 or SP3, Windows 7 (32 or 64-bit).  See screenshot.

Thanks,

-=Mike G.

--------------------------------------------------------------------------------------------

Michael A. Gloomis
Sr. Infrastructure Engineer
NAITS - DENSO International America
Desk: (248) 372-8158
Fax: (248) 213-2469

[Federico Lovison]

Hi Michael,

what is the exact version of the NAC Agent and compliance module?

Thanks,

Federic

[mgloomis123]

Hey Federic... thanks for messaging.

We are running the 4.7.4.2 NAC Agent, however I cannot find any info on the "compliance module".  ???

-=Mike G.

[mgloomis123]

I have tried a "Clean Update" from the update page and everything seems to go through as it should.

-=Mike G.