ProfilerUpgradeService (2.1.0.166) ...% Error: ISE Global data upgrade failed!

[Alan Cardoso]

Hello everybody,

I am updating the SNS-3495 ADMIN / Monitor version 2.0 to 2.3, in the preparation of the update is presenting the following error (below), has anyone ever encountered this error, what is the solution used to proceed with the ISE update?

admin # application upgrade proceed
Initiating Application Upgrade ...
% Warning: Do not use Ctrl-C or close this terminal until upgrade completes.
STEP 1: Stopping ISE application ...
STEP 2: Verifying files in bundle ...
-Internal hash verification passed for bundle
STEP 3: Validating data before upgrade ...
STEP 4: Taking backup of the configuration data ...
STEP 5: Running ISE configuration database schema upgrade ...
- Running db sanity to check and fix if any index corruption
- Auto Upgrading Schema for UPS Model
- Upgrading Schema completed for UPS Model
ISE database schema upgrade completed.
STEP 6: Running ISE configuration data upgrade ...
- Data upgrade step 1/100, AuthzUpgradeService (2.0.0.308) ... .Done in 64 seconds.
- Data upgrade step 2/100, NSFUpgradeService (2.1.0.102) ... Done in 1 seconds.
- Data upgrade step 3/100, UPSUpgradeHandler (2.1.0.105) ... .Done in 92 seconds.
- Data upgrade step 4/100, UPSUpgradeHandler (2.1.0.107) ... Done in 3 seconds.
- Data upgrade step 5/100, NSFUpgradeService (2.1.0.109) ... Done in 0 seconds.
- Data upgrade step 6/100, NSFUpgradeService (2.1.0.126) ... Done in 0 seconds.
- Data upgrade step 7/100, NetworkAccessUpgrade (2.1.0.127) ... Done in 2 seconds.
- Data upgrade step 8/100, ProfilerUpgradeService (2.1.0.134) ... Done in 1 seconds.
- Data upgrade step 9/100, ProfilerUpgradeService (2.1.0.139) ... Done in 0 seconds.
- Data upgrade step 10/100, ProfilerUpgradeService (2.1.0.166) ...% Error: ISE Global data upgrade failed!
cat: /boot/integritycheck.sums: No such file or directory
Attempting to rollback: Rolling back the configuration database ...
^ CStarting application after rollback ...
./isedbupgrade-newmodel.sh: illegal option - 1
Invalid option: -

Rollback completed: The node has been reverted back to its pre-upgrade state.
% Application install or upgrade canceled.

thank you.

[Mounica Venigalla · Accepted solution]

Hey, my upgrade failed in the very same step, i raised a TAC case and its been identified as the software bug and TAC gave me a patch to install in all the nodes and then my upgrade was success. I would suggest you to work with TAC.

[Alan Cardoso]

thank you for the information.

I'll do it! I will open a case at CISCO

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@Mounica Venigalla wrote:

Hey, my upgrade failed in the very same step, i raised a TAC case and its been identified as the software bug and TAC gave me a patch to install in all the nodes and then my upgrade was success. I would suggest you to work with TAC.

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[sdcorn · Accepted solution]

Here's the details on the bug:

ISE PSN/PAN App server crashes after profiler feed update

CSCvh13873

The patch was a hotfix, not one of the published patches.

ise-apply-CSCvh13873_2.0_2.1_2.2_2.3_common_1-SPA.tar.gz

Thanks,

Shawn

[Alan Cardoso]

Thanks!

Cisco sent me this hotfix and it really solved my problem.

[Patrick Moubarak]

We just ran into the same issue with VM based on SNS-3415 and contacted TAC.

I am wondering why Cisco did not include this hotfix in the patch bundles; the bug tool says there has been 117 TAC cases related to this issue.

[Alan Cardoso]

My nobleman,

I also do not understand, this problem was reported by another analyst and
he informed me that CISCO sent the hotfix to correct the problem.

I opened the TAC and they sent me the hotfix, from the analysis of my LOGs.
But I believe the problem is the same for everyone.

[Administracao Sistemas]

Hello… do you know where I can get that patch without TAC?

Thank You

Nuno

[Alan Cardoso]

Hello,

My dear Nuno,

I had to open the TAC to get them to send me the patch. The patch is
specific, depending on the serial of the equipment.

hug.