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Beginner

Upgrade 4.2.0 Build(124) Patch17 to 4.2.1 - ACS folder locked

I try to upgrade ACS 4.2.0 to 4.2.1. When installation program tries to uninstall current version of ACS it fails with message "The CiscoSecure ACS folder appears to be locked by another application"

acs-locked.JPG

- ACS is installed on Win 2003R2 server.

-There is no antivirus program installed on the server

-All application windows (Explorer,...) are closed

-I'm the only user working on this server

-ACS log files are reduced to 3 days history.

ACS is integated with RSA SecurID. Could this be the cause? Should I unistall RSA SecurID?

Petr

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Accepted Solutions
Cisco Employee

Upgrade 4.2.0 Build(124) Patch17 to 4.2.1 - ACS folder locked

As per my experience, we generally see this error due to huge accumulation of logs  in ACS installation folder / Install directory.

Please remove or relocate all the file from following location of ACS install directory and then try to upgrade again

Once deleted, we can recover these logs again.

\CSAuth\Logs

\CSRadius\Logs

\CSTacacs\Logs

\CSLog\Logs

\CSMon\Logs

\CSAdmin\Logs

\CSDbsync\Logs

Also, did we have ACS set to full logging in past?

Jatin Katyal
- Do rate helpful posts -

~Jatin Katyal
3 REPLIES 3
Cisco Employee

Upgrade 4.2.0 Build(124) Patch17 to 4.2.1 - ACS folder locked

As per my experience, we generally see this error due to huge accumulation of logs  in ACS installation folder / Install directory.

Please remove or relocate all the file from following location of ACS install directory and then try to upgrade again

Once deleted, we can recover these logs again.

\CSAuth\Logs

\CSRadius\Logs

\CSTacacs\Logs

\CSLog\Logs

\CSMon\Logs

\CSAdmin\Logs

\CSDbsync\Logs

Also, did we have ACS set to full logging in past?

Jatin Katyal
- Do rate helpful posts -

~Jatin Katyal
Beginner

Upgrade 4.2.0 Build(124) Patch17 to 4.2.1 - ACS folder locked

Jatin,

I deleted those files and also files in \Logs\*\ and upgrgade was then successful.

Thanks!

Petr

Cisco Employee

Re:Upgrade 4.2.0 Build(124) Patch17 to 4.2.1 - ACS folder locked

That's nice. :-)


Sent from Cisco Technical Support Android App

~Jatin Katyal