Upgraded from ACS 5.4 to 5.5, services will not start

vancamt76 · ‎02-05-2014

I was in the process of upgrading a distributed deployment consisting of 2 ACS servers. I de-registered the secondary and applied the

Pointed-PreUpgrade-CSCum04132-5-4-0-46-0a.tar.gpg patch. This was the version prior to 5.5 upgrade:

#show application version acs

Cisco ACS VERSION INFORMATION

---------------------------------------------

Version : 5.4.0.46.0a

Internal Build ID : B.221

Patches :

Pointed-PreUpgrade-CSCum04132-5-4-0-46-0a

I kicked off the upgrade on this vm and it created the backup and installed the 5.5 application. After the application installed, I was presented withe "Upgrade completed successfully, system will now reboot." After the reboot, I did a 'show app status acs' and all I get now is this:

Application initializing...

Status is not yet available.

Please check again in a minute.

It's been like this for over an hour now.

Jatin Katyal · ‎02-05-2014

This is a known and new issue

CSCum67932 ACS 5.5 not starting after upgrade due to unknown encryption algorithm

Reading that in order to upgrade ACS from 5.4 to 5.5, here is the process:

1.] Apply the latest patch i.e patch 6.

2.] Apply the pointed patch.

3.] Then run the 'database-compress' on ACS CLI.

4.] apply ACS 5.5 application upgrade.

Guess you missed step 1 and 3. Please try to run the 'database-compress' command now on ACS 5.5 and try to restart the ACS servces.

~BR

Jatin Katyal

**Do rate helpful posts**

~Jatin

Moon1998 · ‎05-06-2014

You can't run "database-compress" if the ACS service is not running...

I am stuck at the same point as OP, and I applied all patches, pointed patch and I also run database-compress before the upgrade.

But the service won't start. What now? Really the only way is to reainstall from iso?

Cheers,

EDIT: actually, applying last patch helped. ACS is running fine now.

David Dionne · ‎11-10-2014

Fukin cisco, jesus...leave it to them to make bone stock easy linux a pissss and shitstorm. I did everything spot on and am still getting this error right up the ass. I'm at the latest version so ther e are no patches.

15 hrs to make sense of their worldass upgrade instructions only to have it fail. A zit or a turd .could do a better job documenting.

Naveen Kumar · ‎02-10-2014

just to add on in Jatin's response, you can download the latest SW from:

http://software.cisco.com/download/navigator.html?mdfid=278299651

cciesec2011 · ‎02-10-2014

Ok, may I ask where you run the "compress-database" command in ACS version 5.4 patch 6 with pointed patch. See mine below:

nkacs1/admin# sh ver

Cisco Application Deployment Engine OS Release: 2.0

ADE-OS Build Version: 2.0.3.063

ADE-OS System Architecture: i386

Hostname: nkacs1

Version information of installed applications

---------------------------------------------

Cisco ACS VERSION INFORMATION

-----------------------------

Version : 5.4.0.46.6

Internal Build ID : B.221

Patches :

5-4-0-46-6

Pointed-PreUpgrade-CSCum04132-5-4-0-46-0a

nkacs1/admin#

nkacs1/admin(config)# ?

Configure commands:

backup-staging-url Remote directory for backup and restore temp space

cdp CDP Configuration parameters

clock Configure timezone

do EXEC command

end Exit from configure mode

exit Exit from configure mode

hostname Configure hostname

icmp Configure icmp echo requests

interface Configure interface

ip Configure IP features

ipv6 Configure IPv6 features

kron Configure command scheduler

logging Configure system logging

no Negate a command or set its defaults

ntp Specify NTP configuration

password-policy Password Policy Configuration

repository Configure Repository

service Specify service to manage

snmp-server Configure snmp server

username User creation

nkacs1/admin(config)# database-compress

^

% invalid command detected at '^' marker.

nkacs1/admin(config)#

nkacs1/admin# compress-database

^

% invalid command detected at '^' marker.

nkacs1/admin#

vancamt76 · ‎02-10-2014

CCIESEC2011,

You have to enter the "acs-config" command to enter the CLI of the web config:

ACS/admin# acs-config

Escape character is CNTL/D.

Username: admin <-- web gui username

Password: password <-- web gui password

ACS/admin(config-acs)#database-compress

Just an update on my woes while upgrading. After I de-registered the secondary and upgraded following the 5.5 release note instructions (they did not mention the database compress step), my database became corrupt. Even after an attempted restore, the services would never start. Once you upgrade to 5.5, it also upgrades ADE-OS from 1.2 to 2.1 and you cannot simply downgrade to 5.4 to redo the steps with "database-compress." The only way to get back to 5.4 would be to download the iso and run it from the disk (not a problem if it's a vm, but if it's a remote appliance like mine, you're basically out of luck). Ultimately I ended up sticking with 5.5 and then exporting everything I could from the primary ACS that I hadn't upgraded yet and importing it into 5.5 (you'll have to download the import templates for a lot of the items as the headers have changed in 5.5). I have not proceeded with the primary device yet, but I am hopeful that the "database-compress" along with all the patches will prevent my original issue from happening again.