10-19-2010 05:55 AM - edited 03-16-2019 01:25 AM
Hi All,
I have a hunt group in CUCM with 3 members, 1082, 1077, and 1075. I have set the algorithm in line group as "Top Down", and reversion timeout as 15 seconds.
The Busy is "Try next member; then, try next group in Hunt List". But still the call is not going to the second dn (1077) even when the 1082 is busy. It is waiting for 15 seconds to forward to 1077 even when the 1082 is on another call.
Checked, the line settings of 1082:
CFNA is 16 seconds to voicemail
Busy Trigger is set to 2.
Please help to solve so that the call will hunt within the members when any one of them is busy also.
Thanks in advance.