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Basic Troubleshooting Steps Before Calling Support

mdsprague
Level 1
Level 1

This is going to sound like a seriously noob question because it is.

We have two Ironport C160 devices configured in a cluster in our enviornment.  Both seem to purr along nicely but one unit has "crashed" a couple of times in the past few months and I'm trying to figure out what to check, what to do, on the device(s) with regards to basic diagnostics/troubleshooting to find out what has happened.  I'd like to go to support have some basic ideas before calling support for assistance.  Any thoughts?  I'm wondering are there log files to check that might indicate a problem or something else I can look at to see what is going on?

Any input would be greatly appreciated.

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