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Cisco VPN version 5.0.07.0440 - failed connection

MpacanaJr_2
Level 1
Level 1

Hi Everyone,

For quite some time now, we have been experiencing an issue with the Cisco VPN client that will make the client completely unusable. I have noticed that when a specific feature of Symantec Endpoint Protection is enabled, it will (about 25% of the time) cause the following errors to appear when attempting to connect anywhere with the Cisco VPN client. Once this error happens once, the VPN client then becomes useless.

Error #1

Reason 414: Failed to establish a TCP connection

Error #2

Reason 440: Driver Failure

Error #3

Reason 442: Failed to enable virtual adapter

It seems that fixing one error will cause the other error to come up...

I have tried reinstalling the client with the same version and older versions and the issue still comes up.

All users in the company are using Windows 7 64-bit with SP1 installed.

The oddest thing about this is that all employees in the company have the same antivirus with the same features enabled, however, it only happens to a small percentage of employees.

Please let me know if you have any suggestions and thanks in advance!

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