cancel
Showing results for 
Search instead for 
Did you mean: 
cancel

Who Me Too'd this topic

CSD Shows Incorrect Agent Team Summary

SAN J
Level 2
Level 2

I did an upgrade for a customer for UCCX 8.0.2 to 8.5SU1. After the upgrade, customer noticed that when they look at the Agent Team Summary in Cisco Supervisor Desktop, the stats shown are cummulative of previous days. Example, if today's Wednesday, it shows records from Monday to Wednesday instead of just data for today. Everything else looks okay and all UCCX are "In Service". Supervisor logs don't show anything relating to errors or anything else. Anyone run into this? Just wanted to check with you guys before I open a TAC case and/or apply the SU2 patch.

Who Me Too'd this topic