Hi,
1) When the queue call is in ringing (reserved state) the "CTI port number" is displayed on agents CAD and Phone. Is there any way we could display "caller id" instead of CTI port number in ringing state?
2) Customer has 25 wrap up codes for a queue so they have to scroll down the wrap up code window for selection. Is there a way to maximize the wrap code window so all the wrap codes are visible in one window?
Thanks
Aamir
