cancel
Showing results for 
Search instead for 
Did you mean: 
cancel

Who Me Too'd this topic

CUCM -> CUPS users not syncing

Good day for everyone!

There's 2 CUCM servers in the cluster and 2 CUPS servers in the cluster. Second CUPS(2) server is shutted down.

I'm adding new users to CUCM, turning on "CUP Enabled" in Capabilities Assignments menu, but after that - users not appearing in CUPS Server.

Tried to wait for some hours but sinchronization didnt occur.

Then i go to CUPS Serviceability, and restarted "Cisco UP Sync Agent" - only after that all users synced to CUPS!

Well, tried to reload CUPS server, but problem with sinchronization is still there - need to manually restart Sync Agent service.

CUPS version 8.5.4.10000-15

CUCM version 8.5.111900-21

Any idea how to fix this or troubleshoot? Any help will be kindly appreciated.

Who Me Too'd this topic