There was network issue on core switch at data center. I checked out IPCC enterprise servers, and found the following
. On both PG servers’(sideA & sideB) application log, it showed “ Connection to Central Controller side A failed”
. On Central Controller side A server: ( Router & Logger), the application log showed:
ACD/IVR IVR4(ID 5007) is off-line and not visible to the Peripheral Gateway. Routing to this site is impacted
It didn't show any issues on Central Controller site B.
. how to verfiy that PG servers(sideA and sideB) Connection to Central Controller side A failed ?
. if the aboved connection failed, how to resolve it?
appreciate your reply.