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PG server connection to Central Controller side A failed

howard.zhou
Beginner
Beginner

Hello all,

There was network issue on core switch at data center.   I checked out IPCC enterprise servers, and found the following

error:


. On both PG servers’(sideA & sideB) application log, it showed “ Connection to Central Controller side A failed

. On Central Controller side A server: ( Router & Logger), the application log showed:


ACD/IVR IVR4(ID 5007) is off-line and not visible to the Peripheral Gateway. Routing to this site is impacted

It didn't show any issues on Central Controller site B.

Please advise:

.   how to verfiy that PG servers(sideA and sideB)  Connection to Central Controller side A failed ?

.   if the aboved connection failed, how to resolve it?

appreciate your reply.

Howard

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