08-07-2012 08:29 AM - edited 03-16-2019 12:35 PM
Hi,
Need help with Cisco Historical Reports. Is there a report that shows how calls are disconnected. Whether it is the caller, the agent, or a problem with the system. And if so, can that be pulled by agent?
Looked into user guide, but the report is only for abandoned calls.
Any help would really be appreciated.
Thanks.
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