Hello everybody,
We have a problem. When we install the CTM, according to the document configuration EXCHANGE 2010, but found it was wrong status of telepresence endpoints in CTM. we checked the logs, the reason was CTM did not get the data from AD and Exchange， but we don\t know why.
the logs:
26 Oct 2012 09:15:52,686 ERROR [ajp-8009-6] common.DBHelper (getMailboxQuotaFromAD:1222) - Unable to get quota for mailbox ID ctsmanager@exchange2010.com
26 Oct 2012 09:15:52,835 ERROR [ajp-8009-6] common.MailboxMonitor (checkMailboxSize:136) - unable to retrieve mailbox quota. Error: ErrorCode(503112,EA,MAILBOX_PROCESS_ERROR,Unable to calculate mailbox size because $1.,error,Specify mailbox quota for Cisco TelePresence Manager account and/or check Exchange domain .,Mailbox process error)
26 Oct 2012 09:16:10,097 ERROR [ajp-8009-18] common.DBHelper (getMailboxQuotaFromAD:1222) - Unable to get quota for mailbox ID ctsmanager@exchange2010.com
26 Oct 2012 09:16:10,238 ERROR [ajp-8009-18] common.MailboxMonitor (checkMailboxSize:136) - unable to retrieve mailbox quota. Error: ErrorCode(503112,EA,MAILBOX_PROCESS_ERROR,Unable to calculate mailbox size because $1.,error,Specify mailbox quota for Cisco TelePresence Manager account and/or check Exchange domain .,Mailbox process error)
26 Oct 2012 09:16:25,199 ERROR [ajp-8009-5] common.DBHelper (getMailboxQuotaFromAD:1222) - Unable to get quota for mailbox ID ctsmanager@exchange2010.com
26 Oct 2012 09:16:25,342 ERROR [ajp-8009-5] common.MailboxMonitor (checkMailboxSize:136) - unable to retrieve mailbox quota. Error: ErrorCode(503112,EA,MAILBOX_PROCESS_ERROR,Unable to calculate mailbox size because $1.,error,Specify mailbox quota for Cisco TelePresence Manager account and/or check Exchange domain .,Mailbox process error)
please give us some help, thanks
