Dear all,
I'm trying to install the QM 8.5 software in a virtual server with W2003 Server R2 + SQL Server 2008 SP3.
When the Monitoring & Configuration Setup it's opened and The Monitoring and Recording CTI Service window appears I fill de gaps with the IP of the UCCX nodes and click next button but appear this error and I can't finish the installation process.
"JTAPI Installation Error
The following installation errors occurred:
Cannot find SQM CTI Server profile for ip X.X.X.X> or hostname."
Checked on the website mention below:
QMPI2021:
Text:Cannot find SQM CTI Server profile for ip <localIp> or hostname <hostname>.
Type:Error
Add’l Info:The application could not find information in Directory Services for the local QM CTI Server.
Action:Verify that a QM CTI Server was defined for this server in Site Configuration.
Dont really understand what need to be done on the action item.
thanks
regards
