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Beginner

Unable to send the CDR report as Email

  Hi,

The Mail Parameters have been set on the CDR. But whenever the reports are sent via mail the following error is displayed:

Error Code 10011

Error Description System Error. Contact System Administrator.

The mail server @ the customer place has SMTP authentication enabled. As per the document: CAR does not support SMTP authentication. You must disable authentication on the SMTP mail server or enter a valid user ID and password.

So the Mail id that i use is the one which is configured on the mail server along with a valid password. But still it does not work and gives the same error code.

The customer cannot disable SMTP authentication. so is there a way or workaround to get this work.

Regards,

Albina Shaikh

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