What exactly is a "resource group" used for? I get the concept of a "team". I can see how a team contains a supervisors, agetns and CSQ's. Can you add a "resource group" rather than specify the individual agents?
Peter Buswell (aka DrVoIP)
http://blog.drvoip.com
Peter Buswell (aka DrVoIP)
http:/drvoip.com/blog
