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Informacast 8.01 and CUCM 8.5.1

Erick Bergquist
Level 6
Level 6

Hi,

Have issue where Informacast 8.01 paging is not working anymore with IP Phones, and the Informacast server is not connected to CUCM anymore (Overview page in Informacast states Not Connected). 

The testing tool on the Informacast tool is failing on SNMP Requests for Cluster items, which are SNMP Bulk Get requests. The uptime and phone count and AXL login work fine,

I did a packet capture on the call manager server and it see's the SNMP request from the Informacast server but CUCM does not respond to the SNMP request.

Tried changing snmp community string, restarting snmp master agent and local agent and rebooted server, upgraded to latest 8.5.1 SU also and still the CUCM is not responding to these Bulk Get requests.

Any ideas?

OIDs Informacast is trying to GetBulk on:

1.3.6.1.4.1.9.9.156.1.2.1.1.21

1.3.6.1.4.1.9.9.156.1.1.2.1.7

Attached is screenshot of packet capture from Informacast server showing only the one snmp request below getting a response, rest have no response from CUCM.

This one works:

1.3.6.1.2.1.1.3.0

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