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IM and Presence AXL failure

testspa
Level 1
Level 1

Hi all,

I have a CUCM 9.1 and an IM&Presence 9.1

Everything worked fine, but suddenly I can't anymore synchronize the users from CUCM to CUP.

On the CUP, in the CUCM Publisher settings page, the Sync Status says "AXL failure". But just under that, in the CUCM Publisher Status section, all lights are green:

Reachable
Connected

What's the problem?

The strange thing is that absolutely nothing was changed on the CUCM or on the CUP, it just stopped working from one day to another.

I also tried to re-install the CUP server, but it didn't fix the problem.

Thank you very much, regards

Denis

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