Hi All,
LAB Environment
UCCE9 :- ICM9 dual sided,
CallManager 9
issue: - Real Time tables in SQL 2008 R2 ICM9 server is not updating
I have created a new ICM 9 Lab which is working fine (agents are able to login and take calls fine) but the issue is when I tried to pull the reports from CUIC there is not data present. so I checked the real time tables in ICM 9 sql server and found that the tables are blank (no data present)
I tired to give a call to a logged in agent and can see the call is presented in script (under monitoring mode) but the same is not presented in t_Agent_Real_Time table.
Regards,
Sachin
