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Who Me Too'd this topic

Upgrade issue with 69xx

hjacquemin
Level 1
Level 1

‎06-18-2013 05:09 AM - edited ‎03-16-2019 05:56 PM

Hello Guys,

I have problem to upgrade my 6921 phones from 9-1-1-0

When I try to upgrade them from the specified version to the last one (9-3-3-2) we have the following behavior:

     - Phone reboot;

     - Phone download the new firmware;

     - Phone start;

     - Phone "can't register";

     - Loop on old firmware/new firmware.

I have the same behavior with phone running firmware 9-1-1-2-sr.

In the phone logs I have the following:

[13:58:14, 06/18/2013] upgrade SCCP69xx.9-3-3-2.zz.sgn from   10.31.1.10

[13:58:14, 06/18/2013] upgrade   DSP69xx.12-4-122-02-121029.zz.sgn success

[13:58:04, 06/18/2013] upgrade   DSP69xx.12-4-122-02-121029.zz.sgn from 10.31.1.10

[13:58:01, 06/18/2013] SEP54781a6a8cb0 Get ip from DHCP server   : 10.161.15.81

[13:57:31, 06/18/2013] system boot up (SCCP 9.1.1.0)

[13:57:15, 06/18/2013] trigger reboot from UPGRADE_LOADS   (system up time : 33434 ticks, 1

minute 6 seconds)

[13:57:15, 06/18/2013] upgrade SCCP69xx.9-1-1-0.zz.sgn success

[13:56:37, 06/18/2013] upgrade SCCP69xx.9-1-1-0.zz.sgn from   10.31.1.10

[13:56:37, 06/18/2013] upgrade DSP69xx.0-0-0-4.zz.sgn success

[13:56:31, 06/18/2013] upgrade DSP69xx.0-0-0-4.zz.sgn from   10.31.1.10

[13:56:31, 06/18/2013] XMLDefault.cnf.xml.sgn (HTTP)

[13:56:31, 06/18/2013] can't download configuration file SEP54781A6A8CB0.cnf.xml.sgn   from

10.31.1.10

[13:56:31, 06/18/2013] ITL installed

[13:56:31, 06/18/2013] ITLSEP54781A6A8CB0.tlv updated   successfully

[13:56:31, 06/18/2013] ITLSEP54781A6A8CB0.tlv (HTTP)

[13:56:31, 06/18/2013] ITLSEP54781A6A8CB0.tlv updating

[13:56:31, 06/18/2013] CTLSEP54781A6A8CB0.tlv not found in   10.31.1.10

[13:56:31, 06/18/2013] CTLSEP54781A6A8CB0.tlv updating

[13:56:30, 06/18/2013] XMLDefault.cnf.xml.sgn (HTTP)

[13:56:30, 06/18/2013] can't download configuration file   SEP54781A6A8CB0.cnf.xml.sgn from

10.31.1.10

[13:56:30, 06/18/2013] ITL installed

[13:56:30, 06/18/2013] ITLSEP54781A6A8CB0.tlv updated   successfully

[13:56:30, 06/18/2013] ITLSEP54781A6A8CB0.tlv (HTTP)

[13:56:30, 06/18/2013] ITLSEP54781A6A8CB0.tlv updating

[13:56:30, 06/18/2013] CTLSEP54781A6A8CB0.tlv not found in   10.31.1.10

[13:56:30, 06/18/2013] CTLSEP54781A6A8CB0.tlv updating

[13:56:28, 06/18/2013] XMLDefault.cnf.xml.sgn (HTTP)

[13:56:28, 06/18/2013] can't download configuration file   SEP54781A6A8CB0.cnf.xml.sgn from

10.31.1.10

[13:56:28, 06/18/2013] ITL installed

[13:56:28, 06/18/2013] ITLSEP54781A6A8CB0.tlv updated   successfully

[13:56:28, 06/18/2013] ITLSEP54781A6A8CB0.tlv (HTTP)

[13:56:28, 06/18/2013] ITLSEP54781A6A8CB0.tlv updating

[13:56:28, 06/18/2013] CTLSEP54781A6A8CB0.tlv not found in   10.31.1.10

[13:56:28, 06/18/2013] CTLSEP54781A6A8CB0.tlv updating

[13:56:26, 06/18/2013] SEP54781a6a8cb0 Get ip from DHCP server   : 10.161.15.81

[13:56:12, 06/18/2013] DSPALLOC: AER instance 0, max_tail =   200 ms, usage = ( HS HeS HF

GL_HS GL_HeS )

[13:56:12, 06/18/2013] DSPALLOC: AER instance 1, max_tail = 60   ms, usage = ( HS HeS GL_H

S GL_HeS )

[13:56:12, 06/18/2013] ROOT: Hardware ringer :FALSE

[13:56:12, 06/18/2013] Network: nw_create() ipstack_mode=2

[13:56:10, 06/18/2013] system boot up (SCCP 9.3.3.2)

[13:56:10, 06/18/2013] DLM: Cannot alloc mem for internal msg   (2)

[13:56:10, 06/18/2013] DLM: Cannot alloc mem for internal msg   (1)

[13:56:10, 06/18/2013] DLM: Cannot alloc mem for internal msg (1)

[13:55:54, 06/18/2013] trigger reboot from UPGRADE_LOADS   (system up time : 120038 ticks, 4

minutes )

[13:55:54, 06/18/2013] upgrade SCCP69xx.9-3-3-2.zz.sgn success

[13:54:00, 06/18/2013] upgrade SCCP69xx.9-3-3-2.zz.sgn from   10.31.1.10

[13:54:00, 06/18/2013] upgrade   DSP69xx.12-4-122-02-121029.zz.sgn success

[13:53:50, 06/18/2013] upgrade   DSP69xx.12-4-122-02-121029.zz.sgn from 10.31.1.10

[13:52:25, 06/18/2013] SEP54781a6a8cb0 Get ip from DHCP server   : 10.161.15.81

[13:51:55, 06/18/2013] system boot up (SCCP 9.1.1.2.sr)

Thanks for your help !

Herve Jacquemin

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