Hello,
I have an enterprise client with CVP, ICM 8.x etc. They have helpdesk ticketing system that generates emails. We would like to create or trigger an outbound call that just plays a wav file or connects to an IVR.
I would like to know if you have done any thing within ICM that can do this (create outbound call based on email trigger) or if there is 3rd party that can do this and if needed connect the outbound call to ICM.
Thanks,
Baseer.
