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UCCX Express 8.5 Call Recording - No Audio

Michael Martin
Level 1
Level 1

I set up call recording on a 8.5 server. When a call comes into the CAD i press the record button that I set up in the CAD tool bar. When I go to listen to the recording there is not audio but playing back the message it appears to be the correct length so i beleive its recording. I also tryed to save it locally and play it through windows media player and still no audio.I have disabled G722 advertismentm, calls re setting up as G711.

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