When People from PSTN Calls , they hear IVR from AA configured in Unity Connection via a CTI Route Point.
AA - IVR asks to dial any Internal Extension . Then Calls are transfered to that particular Extention and it rings
and calls get connected.
PROBLEM : The Person on the PSTN side do not hear Ringback or MoH while AA transfers Call to Extensions.
Anyways, Everything is working fine internaly. Problem exist only when call is from outside , PSTN.
Here is the Call Flow >
PSTN------- > SIP Service Provider------> CUBE -----sip---- > CUCM ----SCCP-- > Unity Conx (AA) -----> transfer to Internal Extension(SCCP Phone)
Message was edited by: Mohammed Bineesh E.K.
