09-03-2013 01:40 PM - edited 03-16-2019 07:11 PM
Hi all,
Does anyone know if there's a ticketing software out there that will automatically pop-up after a user gets off the phone so they can document the reason for the call?
I had a manager just request this so her employees are basically forced to document each call they take after their done with them.
We're on version 7.1.5 right now but looking into upgrading shortly.
Thank you.