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7921G Wireless Stuck in Docking Mode

muranskycotech
Beginner
Beginner

Greetings!

I have UCM 7.1.5.35900-7 installed running firmware version 1.4.5.3 on my 7921 and 7925 wireless phones.

Since updating, an issue has appeared in which the 7921's will switch to docking mode when placed on our charging cradles (expected, of course), but when removing it from the cradle, it will not switch that mode off until the phone is rebooted.

I'm assuming this to be a bug in the 1.4.5.3 firmware, since I've never had this issue before AND it's happening on all of my 7921 phones but not the 7925s (no docking cradle). I can live with waiting for an update to correct the issue, but I'm seeking a workaround for the time being.

Is there a way to universally disable the docking mode permanently in UCM or on the devices?

Is there a way to manually switch that mode off?

Thanks,

Aaron

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