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Jabber for Windows 9.2 Deskphone Control

James Hawkins
Level 8
Level 8


I have a deployment with:

CUCM 9.1(1a) (

IM and Presence 9.1(1a)

Jabber for Windows 9.2.3(4417)

I have got most features working but Deskphone Control is not working. I can see the devices associated with my user from within Jabber when I select "Use my phone for calls" but cannot control them.

The connection status page shows the correct IP address for the CTI server.

I have spent hours reading through various documents and forums which seem to contain contradictory advice.

To clarify theserver  versions that I have deployed support the new UC Services which are referenced from a Service Profile which is assigned to the user.

I am not making any progress resolving this issue. Does anyone have any advice on how to move forward with this?



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