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Multiple Shifts with UCCX

Neal haas
Level 3
Level 3

We want to run multiple shifts in a small call center using the same phones. What are my options:

  • 1. Multiple users have the Same IPCC extension, but operate at different times?
  • 2. Multiple users,Same Phones, but all different IPCC extions,

or any other options that allow the use of CAD, 7965 phones and multiple Agents?

thank you

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