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Cisco Unity Connection - Critical ntpRunningStatus.sh

JP Babiera
Level 4
Level 4

We have a CUC running as a VMware virtual machine, version 8.6.2.22900-9, we're getting these messages every minute

 

 

Primary node NTP server, 10.64.255.31, is currently inaccessible or down. Verify the network between the primary and secondary nodes.  Check the status of NTP on both the primary and secondary nodes via CLI 'utils ntp status'.  If the network is fine, try restarting NTP using CLI 'utils ntp restart'. 

 

I've restarted the NTP server, I've restarted the CUC, and it is still coming up.  Logging into the WebUI - OS Administration > Settings > NTP Servers, and it shows the NTP server is accessible.  However, I've seen this show up as not accessible either after I give it some time.

 

     remote           refid      st t when poll reach   delay   offset  jitter
==============================================================================
 10.64.255.31    129.6.15.28          16 u   97  128    0    0.926    0.024   0.000
 132.236.56.250  192.5.41.209     2 u   18   64  177   76.877   -3.557   0.441
*192.5.41.209    .PTP.            1 u   17   64  177   81.652    0.052   0.434

 

 Our CUCM, also virtual, is running with the same configurations and we haven't seen any issues with it.  I finally removed the 10.64.255.31 NTP server and the error messages seem to have gone away.  Any ideas as to why this keeps sending Critical alert messages? 

 

Thanks,

JP Babiera

 

 

 

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