02-27-2014 01:28 PM - edited 03-16-2019 09:57 PM
help! I have a 7961 that powers up (flashes all lights) then squences the headset,mute, and power then a green light stays on the power. I have tried holding down the "#" key for a few minutes but still nothing happens past the three lights squencing. I connected the phone directly to my laptop running wireshark and there is no activity on the wire. I also tried my phone console cable and I am getting nothing.