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WS-C3560CPD-8PT-S - ports not coming up, and PoE is not working

Hello,

One of our customer just bought this switch which is connected through 2 trunk links to another switch, where it's getting it's power from over PoE.

He did not bought an separate power supply, and whenever we plug in an PoE device or just an laptop the port does not go up.

When I do an show power inline I get this output. (the trunk links are ports 9 + 10).

Available:0.0(w)  Used:0.0(w)  Remaining:0.0(w)

Interface Admin  Oper       Power   Device              Class Max
                            (Watts)
--------- ------ ---------- ------- ------------------- ----- ----
Gi0/1     auto   off        0.0     n/a                 n/a   30.0
Gi0/2     auto   off        0.0     n/a                 n/a   30.0
Gi0/3     auto   off        0.0     n/a                 n/a   30.0
Gi0/4     auto   off        0.0     n/a                 n/a   30.0
Gi0/5     auto   off        0.0     n/a                 n/a   30.0
Gi0/6     auto   off        0.0     n/a                 n/a   30.0
Gi0/7     auto   off        0.0     n/a                 n/a   30.0
Gi0/8     auto   off        0.0     n/a                 n/a   30.0

Does anyone has any idea why the ports does not seem to work?

We already tried a reboot and a shut/no shut.

Please let me know if you require additional info.

Thank you

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