Hi all
I've spent cumulatively about 5 hours on this now (including googling) so got to the stage where I need to ask your advice
Very simple requirement: Single aa, drop-through mode to an ephone hunt-group
Problem is, it's not working
Details:
1 - Dial Peer
dial-peer voice 4333 pots
service app-b-acd-aa
incoming called-number 4333
! I have also tried the full 01234884333 and 1234884333 with similar problem
port 0/0/0:15
! This is the correct port for my CME
2 - Hunt Group
ephone-hunt 2 longest-idle
pilot 5001
list 4334
statistics collect
3 - Queue
service app-b-acd
param queue-len 15
param number-of-hunt-grps 1
param aa-hunt1 5001
! Single hunt group - same ext as the Hunt Group above
param queue-manager-debugs 1
4 - AA
service app-b-acd-aa
paramspace english index 1
paramspace english language en
paramspace english location flash0:/cme-b-acd-2.1.2.3/
! This is the correct path to the .au files
param second-greeting-time 60
param max-time-call-retry 700
param call-retry-timer 15
param aa-pilot 4333
! As in the dial-peer, I have tried the extn as well as the full number
param number-of-hunt-grps 1
param handoff-string app-b-acd-aa
param service-name app-b-acd
I'm in the UK, so phone numbers are in the format 01234 567890. However, due to whatever, they are presented at the CME as 1234 567890 - the leading 0 is dropped at the exchange
When I add a dial-peer, I typically add just the 4 digit extension
What happens:
Dial the hunt-group target (4334) - phone rings fine
Dial the hunt group (5001) - rings fine
Dial the aa pilot (4333) and it disconnects instantly
Dial the full number (01234884333) and I get automated BT woman "The other person has hung up"
This is driving me nuts - something which should be so straighforward, so if anyone can point out where I've been stupid, I'd really appreciate it
Thanks in advance
