Hi!.
The problem:
Whenever I call certain VSX Polycom enpoints, I do not get video from the SX20. What you can see at the Polycom's Monitor it's a screen full of green stripes.
I have many CISCO/TANDBERG Telepresence endpoints in my Video infraestructure and the only endpoint I am having this problem with is the SX20.
I have the following endpoints in the same firmware version (TC6.X) and don't have any problem:
- C20
- EX60
- EX90
- MX200
- MX300
I also tried with installing the latest firmware (TC7.0.2) to the SX20, but didn't work either.
The courius thing is that, with some endpoints using a specific call rate, works.
If someone knows about solving this issue it would help us a lot!!
More details:
- All endpoints are registered in a CISCO VCS X7.2.2
- I have 77 enpoints. Works fine with HDX Polycom Endpoints.
- Here is a list of some polycom endpoints we have tested the SX20 with:
| MODEL | FIRMWARE | |
| VSX7000 | 7.0.1-27Jul2004 | 512k |
| VSX7000 | 7.5.2-31Mar2005 | 784k |
| VSX7000 | 7.5-15Dec2004 | 784k |
| VSX7000 | 8.0.3-06Oct2005 | 784k |
| VSX7000A | 8.0.3-06Oct2005 | 784k |
| VSX7000 | 8.0.3-06Oct2005 | 784k |
| VSX7000A | 8.5.3.2-17Apr2007 | 784k |
| VSX3000A | 8.5.3-28Feb2007 | 784k |
| VSX8000 | 8.5.3-28Feb2007 | |
| VSX8000 | 8.5.3-28Feb2007 | |
| VSX5000 | 8.5.3-28Feb2007 | |
| VSX5000 | 8.5.3-28Feb2007 | |
| VSX7000e | 8.5-08May2006 | 784k |
| VSX7000e | 8.5-08May2006 | 784k |
| VSX5000 | 8.5-08May2006 | 784k |
| VSX7000A | 8.5-08May2006 | 784k |
I would like to set the CISCO SX20 as the new Standard for Video Conference Rooms but I will not be able to do so till I can solve this issue.
THANKS!!
JM
Thanks!
JM
