05-14-2014 11:46 PM - edited 03-15-2019 06:00 AM
We got below mentioned error in CVP Call Server logs for our calls. Due to this calls are not routed to agents.
Apart from our call flow, I need to know what is the cause and solution of this error.
1646: 172.20.242.103: May 14 2014 11:50:07.701 +0300: %CVP_9_0_ICM-7-CALL: {Thrd=pool-1-thread-69-ICM-561} CALLGUID = 28D1273EDA6511E3999FDDDE4246E36C, DLGID = 112 [IVR_LEG] - Processing ,, [MsgBus:CALL_STATE_EVENT], ssId=SYS_IVR1, eventId=DISCONNECT, causeCode=NORMAL_COMPLETION,, LEGID = , DNIS = 9555210577, ANI = sip:543415568@172.20.242.103:5060 1647: 172.20.242.103: May 14 2014 11:50:07.701 +0300: %CVP_9_0_ICM-7-CALL: {Thrd=pool-1-thread-69-ICM-561} CALLGUID = 28D1273EDA6511E3999FDDDE4246E36C, DLGID = 112 [IVR_LEG] - Publishing ,, [ICM_EVENT_REPORT], dialogueId=112, sendSeqNo=2, eventId=DISCONNECT, causeCode=NORMAL_COMPLETION,, LEGID = , DNIS = 9555210577, ANI = sip:543415568@172.20.242.103:5060 1648: 172.20.242.103: May 14 2014 11:50:07.701 +0300: %CVP_9_0_ICM-7-CALL: {Thrd=pool-1-thread-69-ICM-561} CALLGUID = 28D1273EDA6511E3999FDDDE4246E36C, DLGID = 112 [IVR_LEG] - Deleted dialogue. Duration: 0 hrs, 0 mins, 0 secs, 109 msecs 2017: 172.20.242.103: May 14 2014 11:50:07.717 +0300: %CVP_9_0_SIP-7-CALL: {Thrd=DIALOG_CALLBACK.7} CALLGUID = 28D1273EDA6511E3999FDDDE4246E36C LEGID = 28D25F8E-DA6511E3-99A5DDDE-4246E36C - [INBOUND]: Reinvitation proceeding TRYING. 2018: 172.20.242.103: May 14 2014 11:50:12.685 +0300: %CVP_9_0_SIP-7-CALL: {Thrd=pool-1-thread-66-SIP-7351} CALLGUID = 28D1273EDA6511E3999FDDDE4246E36C LEGID = 28D25F8E-DA6511E3-99A5DDDE-4246E36C - [INBOUND]: Called ring leg: CALLGUID = 28D1273EDA6511E3999FDDDE4246E36C LEGID = 28D1273EDA6511E3999FDDDE4246E36C-140005740768575 - [RING-OUT]: status code = 0: elapsed msecs = 5000 2019: 172.20.242.103: May 14 2014 11:50:12.685 +0300: %CVP_9_0_SIP-3-SIP_CALL_ERROR: CALLGUID = 28D1273EDA6511E3999FDDDE4246E36C LEGID = 28D25F8E-DA6511E3-99A5DDDE-4246E36C - [INBOUND]: Aborting XFER and disconnecting the caller code 488. RINGTONE SERVICE is not answering within 5000 millisecs, or the caller did not receive or accept the reinvite for ringtone media setup. (current=1 max=226) [id:5004] 2020: 172.20.242.103: May 14 2014 11:50:12.685 +0300: %CVP_9_0_SIP-7-CALL: {Thrd=pool-1-thread-74-SIP-7355} CALLGUID = 28D1273EDA6511E3999FDDDE4246E36C LEGID = 28D25F8E-DA6511E3-99A5DDDE-4246E36C - [INBOUND]: Waiting 2000 millisecs before terminating. 69088: 172.20.242.103: May 14 2014 11:50:12.873 +0300: %CVP_9_0_RPT-7-handleFakeNewCall: {Thrd=Thread-58} create fake New Call for >>HEADERS: (JMSType)=MsgBus:VXML_SCRIPT_DETAIL (JMSDestination)=Topic(CVP.VXMLSERVER.REPORT) (JMSTimestamp)=1400057412857 (ServerID)=cvp9lab2.SYS_VXML1:VXML:VXML1:cvp9lab2.MsgBus001 >>BODY: elementName=start elementid=1001871400057412857 timezone=Asia/Riyadh callguid=2BEF7F5ADA6511E399B0DDDE4246E36C localOffset=180 sessionname=172.20.242.103.1400057412842.21144.outbound ani=sip:172.20.243.187 howEventExited=1 sessionvars= sessionid=1001881400057412857 eventExitState=next uui=NA appName=outbound callStartDatetime=Wed May 14 11:50:12 AST 2014 elementTypeID=0 isNewCall=true vxmldatetime=Wed May 14 11:50:12 AST 2014 version=CVP_9_0 calltypeid=6 category=0 iidigits=NA dnis=sip:6688000@172.20.243.187:5060 >>STATE: isTabular=false isWriteable=false cursor=-1 69089: 172.20.242.103: May 14 2014 11:50:12.873 +0300: %CVP_9_0_RPT-7-handleFakeNewCall : {Thrd=Thread-58} 2BEF7F5ADA6511E399B0DDDE4246E36C onHold start time: Wed May 14 11:50:12 AST 2014