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Certain machines cannot see broadcasted SSID

Colin Higgins
Level 2
Level 2

I created a guest wireless network on my 5508 controller (uses default a/n), and it is set to broadcast the SSID

 

Almost everyone can see this network SSID: my Mac sees it right away, and I can join it and surf the web all day.

 

Two Windows laptops had an issue seeing the SSID --it wouldn't show up when they scanned for wireless networks. One of these was corrected when the machine was updated to Windows 8.1

 

The other is a HP laptop running Windows 7. Even though we did some updates, the machine can't see the SSID. Even if I pace the machine within 10 feet of the AP, nothing. The user's Android phone sees the SSID no problem.

 

Since this client is never joining the network, I have little to go by (no logs).

 

Has anyone seen this? What could be the issue?

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