Hi
I'm facing a problem in Cisco WFO Quality Management 10.5 , the media bar for live recordings in the WFO web interface don't appear as per the attached image . i can't play or extract the recordings . Although I have done the below :
- Browser compatibility is checked ( image attached ) , security settings are also considered
- Recordings are recorded fine , found on recording server
- License for agents is added in the configuration
- Agent recording client ( Desktop recording is used) is updated to the latest version
Appreciate your support
Thanks
Ahmed
