Hi All,
The agents are not able to answer the call , they made several attemps to pick the call but it still keep ringing.
While check through the cvp log I have able to find " HANG UP ON RINGTONE SERVER" and PortCheckinStatus=PORT_CHECKIN_OK_PORT_STILL_IN_USE.
As I can see hang up on ringtone server, my understanding is about in VXML Gateway the ringtone.tcl file will got hangup.
Kindly post your suggestions.
