Hello,
I set up a CTI Route Point (680) that forwards calls to voicemail. There I have a System Call Handler which should forward calls based on a schedule.
During open hours calls get forwarded to an internal extension - this works.
During closed hours calls should get forwarded to an external number. The problem is that calls get forwarded correctly to the external number, but can't be answered.
So when the external number wants to pick up the call there is only silence and the caller gets stuck in the voicemail til the time for the "rings to wait" runs out then the call drops for the caller. (The call stays open on the external number)
This problem only occurs when an external number calls the number, when I call the 680 directly it works.
I use CUCM & Unity 10.5
Call Flow: Caller -> +XXXXXXX680 -> CTI Route Point (680) -> VM -> Forwarded Routing Rule -> System Call Handler - Transfer rule: closed -> +XXXXXXX
Has anyone any suggestions as to what might be causing the problem?
Thank you.
