We recently updated from 9.1.2.12901 to 9.1.2.13900. Once we finished updating, users are no longer to sign in to the CCMUser portal. Users who use the CM Attendant Console are also unable to sign in. We were able to sign-in appropriately prior to the upgrade. On the CCMUser portal, I am getting the following error:
'An LDAP Error has occurred. Retry the username and password. Contact your system administrator if the problem persists.'
I have made sure that the users who need it are assigned the Standard CCM User Role. I have also removed that role from my account, saved, then added it back and saved. No change.
Oddly enough, I can go into System-->LDAP-->LDAP Directory, perform a sync and it will pull in new users or remove users accordingly.
We use secure LDAP for Microsoft AD. All certificates are loaded to the system.
Any help would be much appreciated.
Kevin
