We have UCCX 10.5 with Finesse desktop and MediaSense 10.5(1). UCCX automatically tags all the call records with agent ID, Team name and CSQ name. We upgraded MediaSence to _SU1 and I enabled AgentInfo Gadget on Finess desktop layout. It seems to be working as we can see additional agent information in call logs (agent first name, last name etc.) . However we dont have tags on call recordings now! We tried to downgrade the MediaSense back and got tags back. Upgraded again and lost tags again. Do we need to do some additional steps to get automatic CCX tags back?
Thank you
