Hello Support Community,
I have an extension in CUCM which forwards calls to voicemail. In Unity I have a Forwarded Routing Rule that points to a System Call Handler that is associated with a schedule - during open hours calls should be forwarded to extension 675, and during closed hours to an external number.
The open hours transfer rule works perfectly fine, but not the closed one to the external number. When I tested it, the "vm .. is not available" message comes.
I use CUCM & Cisco Unity Connection 10.5
Hopefully someone can help me.
Thank you.
