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MediaSense failed recording

antoninaarkh
Level 1
Level 1

Hello Experts,

We are evaluating Cisco MediaSense 10.5 solution for call recording, and sometimes a failed call recording can be visible. with 0-1:0-1:0-1 as call recording legth visible from search and play interface ( see attached screenshot). According to CDR from CUCM the call was successful and lasted longer then 0 seconds.

What can the possible reason be? Any help is appreciated. Thank you.

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