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Problems with interdigit timeout

ev1205
Level 2
Level 2

Hi everyone !!!

We have  new CUCM ver  10.5.1.10000-7 platform, on a HA schema with one Publisher and one Subscriber

To implement a intecompany connection to an external PBX, with configured the Route Pattern 3XXXX pointing to our voice gateway.

But our customer has internal directory numbers 3XXX.

Well when we call to intercompany 3XXXX numbers we don't have problems, but when we dial internal DN 3XXX the time to generate the call is too long.

I understand that out default interdigit time out ( 15sec) is causing this situation, As I understand I must change T302 timer to something lower that 15000 msec, I would like to confirm:

a) I have to restart CUCM Cisco Call Manager sevices on both servers ( Pub and Sub)??? Or only on Publisher.??

b) Is there another solution avoiding this T302 modification and services restarting ??

 

THANKS to everyone for your help

 

Enrique Villasana

 

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