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Recents Softkey on 78XX series SIP phones

Anil Sharma
Level 3
Level 3

hi Team,

 

we are using 7821 series phones, and on the phone there is a New Softkey "Recents" this key doesn't appear in Softkey configurations layout so can't be removed. While doing some search found that it is a Bug.

 

https://tools.cisco.com/quickview/bug/CSCuu74767

 

My question is:

If I press "Recents" Softkey it shows the previous dialed number (like Call History) however the strange party is if I pickup the phone while on Recents screen, it automatically dials the number. Has anyone encountered this before, Is there a way we can stop it to auto dial ?

 

Appreciate your inputs .

 

Regards,

Anil Sharma.

 

 

 

 

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