We have a new cluster that is being setup and have no SIP devices registered yet. I'm trying to get a Viking E-1600A SIP phone to register to it with no luck so far. CM recognizes the IP of the device but rejects the registration. Vikings instructions are below, but don't seem to make complete sense as far as the user setup (step 3 says they don't support an authorization ID/digest user, but step 9 says the digest user needs to be configured).
I've tried a few different SIP profile configurations, and I do have user configured that is associated with the device in CM. I've tried the username on the sip device as both domain\username and just username - I'm probably missing something basic, does anyone have any pointers on these devices?
Configuration Steps |
Gather the following information about the phone: •MAC address •Physical location of the phone •Cisco Unified Communications Manager user to associate with the phone •Partition, calling search space, and location information, if used •Line number (DN) to assign to the phone | |
Determine whether sufficient Device License Units are available. If not, purchase and install additional Device License Units. Third-Party SIP Devices (Basic) consume three Device License Units each. | |
Configure the end user. Viking VoIP Phones do not support an authorization ID (digest user), so create a user with a user ID that matches the DN of the phone. For example, create an end user named 1000 and create a DN of 1000 for the phone. Assign this user to the phone (see step 9). | |
Configure the SIP Profile or use the default profile. The SIP Profile gets added to the phone that is running SIP by using the Phone Configuration window. Note: Viking VoIP Phones use only the SIP Profile Information section of the SIP Profile Configuration window. | |
Configure the Phone Security Profile. To use digest authentication, you must configure a new phone security profile. If you use one of the standard (non-secure) SIP profiles that are provided for auto-registration, you cannot enable digest authentication. | |
Add and configure the Viking VoIP Phone by choosing Third-party SIP Device (Basic) from the Add a New Phone Configuration window. | |
Add and configure lines (DNs) on the phone. | |
In the End User Configuration window, associate the Viking VoIP Phone with the user by using Device Association and choosing the Viking VoIP Phone. | |
In the Digest User field of the Phone Configuration window, choose the end user that you created in step 3. | |
Provide power, install, verify network connectivity, and configure network settings for the Viking VoIP Phone. Username should match the user that was created in step 3. Password should match the password created for the digest user. | |
Make calls with the Viking VoIP Phone. | |
Thanks in advance...
