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User login error "Cannot authenticate with the notification service"

iptsupport
Level 4
Level 4

‎05-06-2015 04:41 AM - edited ‎03-15-2019 06:08 AM

Hello , 

 

UCCX version 10.5.1

I configured new agent  aand he get's the error 

 

Cannot authenticate with the notification service. There may be a configuration mismatch. Please contact your administrator.

 

I can't find any problem with the configuration .

I found this link :

http://docwiki.cisco.com/wiki/Desktop:_Newly_created_agent_cannot_sign_in

but it didn't help .This user is able to login to the self care portal in CUCM .

 

Any idea? 

 

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