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UCCX Workfoce Management: Advanced Quality Manager

Laith Ibrahim
Level 1
Level 1

Dears,

 

I have multiple issues deploying Advanced QM,

First: The JTAPI test won't work at all, i tired everything, from rechecking the user permissions and reinstalling the JTAPI client, I followed the guide
point by point but still every time i test, i get this error:

 

CTI Server at <cucm_ip_address> is not ready

Coudln't get the I/O for the connection

 

Second: Last step of the post install is checking the status of CUCM & MediaSense Servers, here is what i get at the end:

 

<cucm_ip_address:52102> Connection refused

<cms_ip_address:59104> Connection timed out

 

I checked the firewall and everything, but these ports won't open on CUCM or CMS.

 

 

Please help me as i am stuck on this.

 

Thanks,

 

 

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