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Not able to Import users from Cisco Call manager

Hi,

We are running a Cisco Unified Business Edition version 8.0.3.20000-18.

Call manger is integrated with LDAP server and unity connection is not able to import users from Call manger.

Getting an error "There are no items selected. Please click the check box next to the item you wish to import." even though the use is available in call manager.

Sync section is giving an error "'Found 0 Unified Communications Manager User(s)"

AXL Server tab under phone system is grayed out and no errors observed from "Check telephony configuration " from related links

 

Is there an alternate way to add the user(s) in Cisco unity using some tool or CLI using SQL queries.

Kindly help what will be the Trouble shooting needs to be carried to fix the sync issue.

 

Thanks,

Saif

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