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Unable to install UCCX Editor

b.t
Level 1
Level 1

Hi all

 

 

I have been trying for the last coupla hours to install UCCX Editor on my PC.  I have trawled the web and found a few things, but nothing has got this working.

Windows 9 PC - Jav 8 version 60 (build 1.8.0_60-b27) - UCCX 10.5.2 (installer seems to be version 1061).

 

The installer gets to the end and then reports "The installation of Cisco Unified CCX Editor_1061 is finished, but some errors occurred during the install.  Please see the installation log for details."

Program does not appear in control panel as an installed program.  If I run the editor manually from its folder location, the program flashes up for a split second and then disappears....................

I can only get the installer that far by using the -i gui option.  I have also tried making a batch file with -i gui and running the command prompt as administrator - still no luck


Log file shows (in first log section)


Summary
-------

Installation: Successful with errors.

2126 Successes
1 Warnings
3 NonFatalErrors
0 FatalErrors

(no detail shown about what the errors are though)

 

In second section


Install Uninstaller:      Cisco Unified CCX Editor_1061 (Install All Uninstaller Components)
                          Status: ERROR
                          Additional Notes: ERROR - Error writing LaunchAnywhere components (Access Denied)


AND


Set Environment Variable: PATH = C:\Program Files (x86)\wfavvid;C:\Program Files (x86)\wfavvid\lib\;C:\Program Files (x86)\wfavvid\java\bin
                          Status: WARNING
                          Additional Notes: WARNING - java.io.IOException: Cannot run program "/usr/bin/sh": CreateProcess error=2, The system cannot find the file specified

 

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