Hi,
I'm trying the silent monitor with Finesse with UCCX 10.6 but It fails with this error: unable to silent monitor at this time [CTI Error=Generic Error]
It was working before but after some changes, it stopped.
The final setup now is that the agents use extension mobility but with no shared lines
And the end user page in cucm have primary extension configured like as 4444 for his jabber and VM and IPCC extension configured like as 5555 [DN of Extension Mobility] for receiving call center calls.
Users asked for 2 different extensions.
Is this setup have issues with monitoring. I mean the primary extension and IPCC extension could be different ?
Thanks
